Saturday, June 4, 2011
The [Un]Happy Sumo
I walked by The Happy Sumo at the Gateway in Salt Lake City and that was it. I wanted sushi. I wanted one roll to go, so I could walk and eat it while window shopping. We haven't exactly had good walking weather lately and sushi is already in bite-sized pieces.
I explained to the hostess that I can't eat raw fish and asked if they could use eel, which is usually cooked, as a substitute. She said she thinks it's raw.
She comes back and tells me it is cooked and I place my order. I'm entertained by checking in on Foursquare, checking email and Facebook from my phone. It's been 25 mins. and I'm very hungry and restless. I try to ask when my food might be ready, but I can't get anyone's attention. They ignore me. Finally she tells me it's coming in about 3 mins. After 35 mins. I get up and walk out. I'm mad.
I walk upstairs to Costa Vida and get a pork quesedilla. It takes 5 mins. and I'm eating. Someone actually walks around and asks how my meal is. I'm happy.
I post about my frustration on Facebook. Immediately gets 4 comments. I'm not the only one unhappy with Happy Sumo.
Moral: Happy Sumo doesn't seem to care about unhappy customers.